Store policies

Shipping

We ship to the United States. Orders are processed within 1–2 business days and usually arrive within 7–12 business days after that. You'll get a tracking number by email once your order ships. Your mask and earplugs may arrive in separate packages.

Shipping is free on all orders. Holiday volume can add delays. Order by December 8 for the best chance of delivery before December 25.

Returns & 30-night guarantee

If you aren't sleeping better within 30 nights of delivery, email us at hellostillhoursleep@gmail.com with your order number and we'll refund the purchase price.

• For hygiene reasons, opened earplugs can't be resold, so we may ask you to dispose of them instead of returning them.
• Damaged or wrong item? Email a photo within 7 days of delivery and we'll replace it or refund you.
• Refunds go back to your original payment method within 5–10 business days of approval.

Privacy

We collect the information you give us at checkout (name, email, shipping address) to fulfil and support your order. Payments are processed by Stripe; we never see or store your full card number.

We share your shipping details only with the partners who pack and deliver your order. We don't sell your personal information. This site may use cookies or pixels for analytics and advertising; you can block them in your browser settings.

To see, correct or delete your data, email hellostillhoursleep@gmail.com.

Terms

By ordering from Stillhour you agree to these policies. Prices are in US dollars and may change without notice; the price at checkout is the price you pay. Our products are comfort accessories, not medical devices, and aren't intended to diagnose or treat any condition. If you have a sleep disorder, talk to a doctor.

These terms are governed by the laws of the United States.

Contact

Email: hellostillhoursleep@gmail.com
Business: Stillhour

We reply within one business day.